homeclicked

Privacy Policy

Last updated: February 2026

1. Introduction

HomeClicked ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data controller

HomeClicked is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, you can contact us at [email protected].

3. What data we collect

We may collect the following types of personal data:

  • Account information — name, email address, and password when you create an account
  • Enquiry information — details you provide when contacting an agent or landlord through our platform
  • Search and usage data — your property searches, saved properties, and how you interact with our website
  • Technical data — IP address, browser type, device information, and cookies (see our Cookie Policy)
  • Communication data — any correspondence you send to us

4. Lawful basis for processing

We process your personal data on the following legal bases:

  • Contract — to provide our services to you, including maintaining your account and processing property enquiries
  • Legitimate interests — to improve our website, analyse usage patterns, and ensure security, where our interests do not override your rights
  • Consent — where you have given us specific consent, such as for marketing communications
  • Legal obligation — where we are required to process your data to comply with the law

5. How we use your data

We use your personal data to:

  • Provide and maintain our property search services
  • Process your property enquiries and pass them to the relevant agents or landlords
  • Send you property alerts and notifications you have requested
  • Improve and personalise your experience on our website
  • Analyse website usage to improve our services
  • Communicate with you about your account or our services
  • Detect, prevent, and address fraud or security issues

6. Data sharing

We may share your personal data with:

  • Estate agents and landlords — when you make a property enquiry through our platform
  • Service providers — third parties who help us operate our website, such as hosting and analytics providers
  • Law enforcement — where required by law or to protect our legal rights

We do not sell your personal data to third parties. Where we share data with service providers, we ensure appropriate data processing agreements are in place.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your account and for a reasonable period afterwards. Analytics data is retained in anonymised form.

8. Your rights

Under UK GDPR, you have the following rights:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to request correction of inaccurate or incomplete data
  • Right to erasure — to request deletion of your personal data in certain circumstances
  • Right to restrict processing — to request that we limit how we use your data
  • Right to data portability — to request your data in a structured, commonly used, machine-readable format
  • Right to object — to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and access controls.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].